Bob Kelley's Series

Humorous true story series composed by Bob Kelley’s experience implementing a Grand ERP system at a large Pharmaceutical company in California. The names of the company and the people that work there have been changed to protect the guilty and some of the innocence. Robert Kelley is a senior professional with experience in IT from start-ups and Fortune 200 companies. Mr. Kelley has much experience with SAP and Oracle, especially in FDA compliance and governance. Bob has been a frequent participant in our CHAOS University, Standish Workshops, CHAOS Tuesday and other Standish events and research projects. The series is titled Tales from Over the Edge of CHAOS.
Advice Articles
Part 01: Tales from Over the Edge of CHAOS
Part 1: Tales from Over the Edge of CHAOS
Part 02: Tales from Over the Edge of CHAOS
Part 2: Tales from Over the Edge of CHAOS
Part 03: Tales from Over the Edge of CHAOS
Part 3: Tales from Over the Edge of CHAOS
Part 04: Tales from Over the Edge of CHAOS
Part 4: Tales from Over the Edge of CHAOS
Part 05: Tales from Over the Edge of CHAOS
Part 5: Tales from Over the Edge of CHAOS
Part 06: Tales from Over the Edge of CHAOS
Part 6: Tales from Over the Edge of CHAOS
Part 07: Tales from Over the Edge of CHAOS
Part 7: Tales from Over the Edge of CHAOS
Part 08: Tales from Over the Edge of CHAOS
Part 8: Tales from Over the Edge of CHAOS
Part 09: Tales from Over the Edge of CHAOS
Part 9: Tales from Over the Edge of CHAOS
Part 100: Tales from Over the Edge of CHAOS
As it closed in on the second full hour of this one-hour meeting, Ms CIO took...
Part 101: Tales from Over the Edge of CHAOS
The wonderful news was……
Part 102: Tales from Over the Edge of CHAOS
Ms. CIO went on saying that this project’s importance to the...
Part 103: Tales from Over the Edge of CHAOS
I am not quite sure how to define Ms. CIO but will...
Part 104: Tales from Over the Edge of CHAOS
As we approached the two and a half hour mark of our one hour meeting...
Part 10: Tales from Over the Edge of CHAOS
Part 10: Tales from Over the Edge of CHAOS
Part 11: Tales from Over the Edge of CHAOS
Part 11: Tales from Over the Edge of CHAOS
Part 12: Tales from Over the Edge of CHAOS
Part 12: Tales from Over the Edge of CHAOS
Part 13: Tales from Over the Edge of CHAOS
Part 13: Tales from Over the Edge of CHAOS
Part 14: Tales from Over the Edge of CHAOS
Part 14: Tales from Over the Edge of CHAOS
Part 15: Tales from Over the Edge of CHAOS
Part 15: Tales from Over the Edge of CHAOS
Part 16: Tales from Over the Edge of CHAOS
Part 16: Tales from Over the Edge of CHAOS
Part 17: Tales from Over the Edge of CHAOS
Part 17: Tales from Over the Edge of CHAOS
Part 18: Tales from Over the Edge of CHAOS
As previously mentioned, I am one of what numbers well over 100 consultants representing...
Part 19: Tales from Over the Edge of CHAOS
Most recently I was asked to perform an in-depth review of one of the custom software program modules
Part 20: Tales from Over the Edge of CHAOS
I began to review the contents of the custom package, which consisted of a 12-page technical specification
Part 21: Tales from Over the Edge of CHAOS
The purpose of this custom-mod was to add 6 additional fields to an existing screen.
Part 22: Tales from Over the Edge of CHAOS
I was not sure what to hold on to or ...
Part 23: Tales from Over the Edge of CHAOS
The test plan is a series of controlled events defining the description of each event...
Part 24: Tales from Over the Edge of CHAOS
I laid out the technical specification, individual test condition ...
Part 25: Tales from Over the Edge of CHAOS
The review of the source code unfortunately aligned pretty closely with the...
Part 26: Tales from Over the Edge of CHAOS
I said very little as I laid out the various documents for, he and I to review...
Part 27: Tales from Over the Edge of CHAOS
Mr. Tanni joined us and proceeded to review all the...
Part 28: Tales from Over the Edge of CHAOS
At this time, I envisioned the help desk function for the actual users being the number for the Dionne Warwick Psychic hotline on speed dial.
Part 29: Tales from Over the Edge of CHAOS
We proceeded to the next field on the screen shot that had no data in it but had passed the display of data test.
Part 30: Tales from Over the Edge of CHAOS
We moved along to the next issue, which was the 2 sets of year-to-date fields.
Part 31: Tales from Over the Edge of CHAOS
I could smell the circuits heating up again and thought I could see smoke drifting up from where I was standing.
Part 32: Tales from Over the Edge of CHAOS
I now found myself not obstructing his exit but actually inching towards the exit myself.
Part 33: Tales from Over the Edge of CHAOS
Deciding I had probably done irreparable damage to my well being I went to end the meeting with some general small talk.
Part 34: Tales from Over the Edge of CHAOS
Mr. Tanni asked how I received the documents I had done my research on.
Part 35: Tales from Over the Edge of CHAOS
My supervisor erupted into song and verse that our group had done over 70 of these evaluations (none to this detail) based on packages that we were given and told were done.
Part 36: Tales from Over the Edge of CHAOS
Arriving back at the facility at 8:00am Saturday I was immediately greeted by Mr. Tanni.
Part 37: Tales from Over the Edge of CHAOS
I asked him if he thought that we could pull a commando raid on the document control area and destroy the original version as mine was only a copy.
Part 38: Tales from Over the Edge of CHAOS
Firmly establishing that everyone now including me knew that all test plans coming in from offshore were...
Part 39: Tales from Over the Edge of CHAOS
To make sure I completely understood the situation I asked him to give me just a one-word answer….
Part 40: Tales from Over the Edge of CHAOS
Monday arriving at the facility at 7:30am I was immediately greeted by Mr. Tanni...
Part 41: Tales from Over the Edge of CHAOS
Well still on contract assignment out here in La La land where it is never dull.
Part 42: Tales from Over the Edge of CHAOS
The major departments involved in this project are Computer System Validation,
Part 43: Tales from Over the Edge of CHAOS
There is a change control system currently in place that only supports changes to documentation.
Part 44: Tales from Over the Edge of CHAOS
What little information I was able to obtain from the Directors and Managers of the
Part 45: Tales from Over the Edge of CHAOS
I prepared a PowerPoint presentation detailing the project scope, requirements, existing system, what was needed...
Part 46: Tales from Over the Edge of CHAOS
We agreed on some minor changes, and I felt the presentation was now ready for prime time.
Part 47: Tales from Over the Edge of CHAOS
I had not been able to catch up with the Director of Quality Assurance during my interview process.
Part 48: Tales from Over the Edge of CHAOS
Have you ever noticed that whenever anyone enters a room a certain persona accompanies that person?
Part 49: Tales from Over the Edge of CHAOS
When Ms. Willders entered the room, she was accompanied by the music from Bad Bad Leroy Brown.
Part 50: Tales from Over the Edge of CHAOS
I should also mention that on each finger she had a ring with a very large stone setting.
Part 51: Tales from Over the Edge of CHAOS
Ms. Willders opened the meeting by referring to being so busy...
Part 52: Tales from Over the Edge of CHAOS
I began the presentation with objectives and moved to...
Part 53: Tales from Over the Edge of CHAOS
I advanced to slide 13 and ended with slide 14.
Part 54: Tales from Over the Edge of CHAOS
I asked if she would like Vanilla Ice Cream if it was...
Part 55: Tales from Over the Edge of CHAOS
Shortly after the meeting Ms. Willders sent...
Part 56: Tales from Over the Edge of CHAOS
It came as no surprise when the same 2 individuals as before sent their regrets for...
Part 57: Tales from Over the Edge of CHAOS
The meeting actually started at the appointed time with everybody expected...
Part 58: Tales from Over the Edge of CHAOS
I was concerned that I might become extinct.
Part 59: Tales from Over the Edge of CHAOS
The actual presentation and viewing of the 5 slides took less than 30 minutes.
Part 60: Tales from Over the Edge of CHAOS
At the conclusion of the slide presentation...
Part 61: Tales from Over the Edge of CHAOS
She answered that she thought 8 should be the right number and asked for a second opinion from the IS Manager.
Part 62: Tales from Over the Edge of CHAOS
The meeting concluded with Ms. Wilders and the IS Manager agreeing that 9 slides was the right number for this presentation.
Part 63: Tales from Over the Edge of CHAOS
True to her word Leroy, er Ms. Willders sent me a 31 slide PowerPoint presentation titled “How to create an Effective PowerPoint Presentation.
Part 64: Tales from Over the Edge of CHAOS
Now over my stay here I have made the acquaintance and I would hope some friendships with other consultants and employees of the organization.
Part 65: Tales from Over the Edge of CHAOS
Ms. Willders approached and kind of threw the papers she had been carrying on my desk.
Part 66: Tales from Over the Edge of CHAOS
Holding my diskette higher I decided to take the initiative and asked, “What’s the problem”?
Part 67: Tales from Over the Edge of CHAOS
The presentation was just loaded with helpful suggestions of which I will share a sample:
Part 68: Tales from Over the Edge of CHAOS
Personally, I have never been one to subscribe to all the hoopla surrounding team building theories.
Part 69: Tales from Over the Edge of CHAOS
I set about preparing the 9-slide presentation with new enthusiasm and insight as I believed I finally understood the ultimate goal.
Part 70: Tales from Over the Edge of CHAOS
Calling upon my vast experience in the field of Information Technology I asked myself...
Part 71: Tales from Over the Edge of CHAOS
The same attendees as were present at the prior 2 meetings were in attendance for the 3rd one.
Part 72: Tales from Over the Edge of CHAOS
I opened with the usual greetings and salutations and added that there were 9 slides in total as agreed upon.
Part 73: Tales from Over the Edge of CHAOS
When I reached the second step of the workflow where the Department Manager has to sign off approving the request had been properly prepared by someone in his/her Department the QA individual actually said something to the effect of “well, that’ll never work”.
Part 74: Tales from Over the Edge of CHAOS
He went on to state that “managers around here simply won’t do it”.
Part 75: Tales from Over the Edge of CHAOS
Ms. Willders actually got the presentation back on track in an inspirational way when she said let’s continue...
Part 76: Tales from Over the Edge of CHAOS
Ms. Willders took control at this time as I sat down to listen...
Part 77: Tales from Over the Edge of CHAOS
I did not know what to say or do here as I was not sure...
Part 78: Tales from Over the Edge of CHAOS
Some of my slides had bottom-up animation and that sent the...
Part 79: Tales from Over the Edge of CHAOS
She continued on, saying that the presentation lacked detail in...
Part 80: Tales from Over the Edge of CHAOS
The meeting concluded with Ms. Willders stating that there was just so much for everyone to think about to make this project...
Part 81: Tales from Over the Edge of CHAOS
Let The Games Begin or We may not shoot ourselves in the foot but we’ll die trying.
Part 83: Tales from Over the Edge of CHAOS
After playing the customary there are not enough chairs game....
Part 84: Tales from Over the Edge of CHAOS
She went on to say that she had some exciting news that would make everybody happy but before she shared...
Part 85: Tales from Over the Edge of CHAOS
The corporate trainer also began by commending everyone for their hard work and dedication to the project.
Part 86: Tales from Over the Edge of CHAOS
The trainer said that we would all be breaking up into groups and doing some team building exercises.
Part 87: Tales from Over the Edge of CHAOS
Our group was truly international and consisted of people from all over the world; India, Asia, America, California.
Part 88: Tales from Over the Edge of CHAOS
To somewhat digress and give the reader a better understanding of why I feel the way I do towards team...
Part 89: Tales from Over the Edge of CHAOS
A professional “team building” organization was hired to run this event.
Part 90: Tales from Over the Edge of CHAOS
The third night’s activity was an exercise designed to stress reliance on and confidence in you co-worker.
Part 91: Tales from Over the Edge of CHAOS
I told the monitor that I was not going to participate in this nonsense as it was not something I wished to do. He said that I had to and I responded again that I
Part 92: Tales from Over the Edge of CHAOS
The monitor then instructed us to change places.
Part 93: Tales from Over the Edge of CHAOS
Now less the reader get the impression that I am not a team player let me clarify that...
Part 94: Tales from Over the Edge of CHAOS
So how did I now find myself trapped in a long hallway with individuals armed with what can best be described as weapons of mass destruction.
Part 95: Tales from Over the Edge of CHAOS
I had watched the Lone Ranger and Roy Rogers while growing up and certainly was closer to a....
Part 96: Tales from Over the Edge of CHAOS
The appointed 20 minutes mercifully came to an end and everyone was herded back...
Part 97: Tales from Over the Edge of CHAOS
One by one each of the teams were called upon to stand...
Part 98: Tales from Over the Edge of CHAOS
The trainer now regained control of the meeting and began by saying that everyone had done an
Part 99: Tales from Over the Edge of CHAOS
As the warm up act for the CIO who was to speak next, Ms Trainer continued her assault...