CHAOS 2020 Beyond Infinity: is broken down into 10 sections. In the first section, we start with the three new Factors of Success, Good Place, Good Team, and Good Sponsor. Then we look at the root cause of project failure which is poor decision latency. Then we look at the root cause poor decision latency which is low emotional maturity. In Section 2, We then look at the Classic CHAOS charts. We follow these charts with more charts in  Section 3: Type and Styles of Projects, In the next three sections are details of The Good Sponsor, The Good Team and The Good Place. Section 7 is an overview of the current CHAOS Database. The next section is an overview of  New Resolution Database Benchmark. The Dutch Connection describes the contributions made by the Netherlands and Belgium and their effect on our research. Myths and Illusions debunks some typical beliefs about “project improvement.” The Epilogue takes a look at 60 years of software development. 

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